Speaker
Description
Objectives: Health Human Resource challenges in critical care are a long-standing concern. The COVID-19 pandemic has exacerbated the gaps, requiring innovative approaches to support newly hired nurses while retaining experienced critical care nurses. Niagara Health successfully obtained funding in a competitive process to pilot an innovative Team Coach role in our Critical Care Program. The objectives of this pilot are to improve teamwork and provide professional development opportunities for experienced nurses.
Three experienced critical care nurses have been hired starting in February. The first of five PDSA cycles was completed in early February 2024. Pre-implementation data collection has been achieved using a quantitative survey with five validated scales. Additional mixed methods data collection will occur in May and September.
Results: ICU staff who participated in data collection (n = 40) reported a significantly higher collaborative practice environment (M = 39.9, SD = 6.5) compared to the provincial average (38.5). 12% of staff reported high levels of burnout, 41% moderate, and 47% low levels of burnout. Intent to stay and job satisfaction were measured pre-implementation and will be compared to the mid-point and final data collection periods. The initial quantitative and qualitative data demonstrate the positive impact of normative behaviours and shared experiences among small scheduling teams within each unit that work together frequently. This finding has been used to inform how the Team Coaches scale their team-building interventions across each unit to improve the impact of the team-building interventions.
Conclusions: The innovative Team Coach role has shown promising results in improving the work environment and staff experience. These early learnings from the first months of the pilot will continue to shape and enhance the Team Coach role development over the next several months.
Author(s) Credentials and Title
Janice Feather RN, PhD
Elayn Young RN BScN MBA
Tanja Groeneveld RN BScN
Amanda Auld RN BScN
Natalie Ferraro RN MaL-H
What RNAO BPG or tool/toolkit is this work related to:
Managing and Mitigating Conflict in Health-care Teams
Intra-professional Collaborative Practice among Nurses
Keywords
Improve Teamwork
Professional Development
| Organization Name | Niagara Health |
|---|
