Speakers
Description
Rationale: In resource-limited rural areas, fragmented care transitions isolate patients. As a community hospital anchor, advancing RNAO Best Practice Guidelines (BPGs) depends on inclusive collaboration among interdisciplinary staff, patients, families, and cross-sector care partners.
Purpose: This project aimed to conduct comprehensive gap analyses of people-centred care, pressure injury management, and transitions in care, while engaging hospital staff, patients, families, and community members as equal partners to improve care experiences, restore systemic trust, and cultivate a robust network of champions.
Methods: Guided by RNAO’s Knowledge-to-Action and Social Movement Action Frameworks, a transitions survey was deployed across inclusive stakeholder groups, achieving a 50% response rate. To address gaps accessibly, we hosted two interactive events featuring tailored learning pathways for staff (clinical "why") and the public ("who to contact"). The BPSO Launch utilized "passport" feedback and enabled on-the-spot community paramedicine registration. A Pressure Injury Prevention Open House integrated diverse health partners, culturally safe Indigenous resources, and an interactive clinical escape room evaluating knowledge transfer.
Outcomes: The events engaged 285 stakeholders, including hospital staff, regional care partners, Board Members, the Mayor, and a MPP representative. Hospital Foundation involvement demonstrated ROI via donor-funded SMART beds. Driven by grassroots momentum, certified BPSO champions grew sustainably over 24 months from a 1% baseline (9 champions) to 6% (50), 31% (268), 44% (381), and ultimately 45% of all staff (387 champions), more than doubling our 20% target. Furthermore, escape room scores skyrocketed from a 57% baseline to 84% post-event. Staff praised the personal, face-to-face learning environment, while community members noted a strong sense of inclusion and appreciation.
Lessons Learned & Implications for Practice: Integrating structured implementation with the relational strength of a social movement maximizes impact. Delivering healthcare education through tailored, gamified, and community-focused approaches empowers frontline staff, strengthens community trust, and supports sustainable cross-sector practice change.
What RNAO BPG or tool/toolkit is your abstract related to?
Knowledge-to-Action
Social Movement Action
Transitions in Care and Services
Pressure Injury Management
People Centered Care
Author(s) Credentials and Title
Jennifer Edwards, MBA, BScN, RN, CHE Director of Quality, Clinical Practice and Risk
Sarah O'Hearn BScN, RN Clinical Nurse Educator
| Organization Name | Norfolk General Hospital/ West Haldimand General Hospital |
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