Speakers
Description
Background:
Humber Meadows is a 320-bed long-term care home in North York and the first home to open as a pre-designated Best Practice Spotlight Organization (BPSO) while simultaneously implementing clinical pathways. Recognizing the complexity of opening a new home while embedding evidence-based practice, Humber Meadows leveraged strategic partnerships to strengthen person- and family-centred care and palliative care approaches. Partnerships also supported technology and digital tools to improve communication, education, and engagement.
Purpose:
The aim was to use external partnerships to enhance staff capacity, strengthen evidence-based practice implementation, improve resident and family engagement, and support sustainable interdisciplinary care delivery while minimizing implementation burnout.
Methods:
Humber Meadows collaborated with community and sector partners to support implementation. A Pain and Palliative Care Consultant provided education, case reviews, policy guidance, and mentorship. Partnerships with local hospices supported palliative care education and resource development. Collaborations with the Centre for Learning, Research and Innovation included the PREP LTC program, PSW-funded dementia care training, and participation in a collaborative project supporting sustainable palliative care approaches. Additional partnerships supported person-centred care initiatives and a free nicotine replacement program. Digital tools, including Evoke Health’s Engage+ family portal and ActivityPro’s family engagement platform, enhanced communication, transparency, and family involvement in care and recreation.
Outcomes and Lessons Learned:
Partnerships strengthened staff preparedness, expanded access to evidence-based education, and enhanced implementation capacity across more than 400 staff. Resident and family engagement improved through better communication, increased access to information, and greater involvement in care planning and recreation. Partnerships also supported manager sustainability by distributing implementation responsibilities and reducing burnout risk. Strategic partnerships can strengthen implementation success in long-term care by expanding expertise, enhancing education, leveraging technology, and supporting sustainable culture change. Collaborative approaches may improve resident-centred outcomes while building staff confidence, interdisciplinary collaboration, organizational resilience, and long-term sustainability across care teams effectively.
What RNAO BPG or tool/toolkit is your abstract related to?
Pain: Prevention, assessment and management, Fourth edition
Person- and Family-Centred Care
A Palliative Approach to Care in the Last 12 Months of Life
Author(s) Credentials and Title
Ashley Guay, MAG, CTRS, R/TRO
A Palliative Approach to Care in the Last 12 Months of Life
Person- and Family-Centred Care
| Organization Name | Humber Meadows Long-Term Care |
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