Speakers
Description
Background: As a Best Practice Spotlight Organization (BPSO) comprised of five long-term care homes, Peel Long Term Care is strengthening its champions and care excellence by embedding emotion-based care and best practices into daily service delivery. By integrating the RNAO best practice guideline (BPG), person and family centred care with an emotion-based care approach, our organization is actively transforming culture that celebrates meaningful resident connections and positive workforce empowerment. Our best practice Champions are at the helm of this transformation.
Objectives: Our aim is to deliver inclusive and person-centred care that honours the individual needs and preferences of residents across our homes while building a sustainable workforce of dedicated champions. To achieve this, multidisciplinary champions within the homes are engaged and empowered to align their daily practice with person-centred best practices and emotion-based principles.
Methods: To drive sustainable champion engagement, educational content, best practice roadshows, working groups and tools have been developed. Champions actively own the work in their homes, utilizing these implementation methods to move knowledge to action and translate person-centred and emotion-based concepts into meaningful daily interactions.
Results: Overall, champion engagement and creative approaches to applying best practices have enhanced staff capacity and care delivery consistency across the homes. Evaluation data indicates that these capacity building approaches have been successful. Furthermore, our most recent Resident Experience Survey results confirm that our five long-term care homes successfully provide a safe and inclusive environment.
Conclusion: Our multi-site BPSO work illustrates that combining collaborative and innovative approaches to implementing person-centred guideline recommendations, alongside emotion-based care, successfully translates these principles into impactful every day clinical practice and care, offering a replicable blueprint for long-term care excellence.
Author(s) Credentials and Title
Marie Lewis- Nurse Specialist, April Degraauw -personal support worker, Avani Shah - physiotherapist, Karen Hall -Registered Practical Nurse, Marites Tabugay-Wrona- personal support worker, Sandy Viana-Tavares -Resident Support Services Supervisor
What RNAO BPG or tool/toolkit is your abstract related to?
Person and Family Centred Care BPG- implemented in 2018. We have not yet done the gap analysis for the updated People Centred Care BPG. That will be scheduled at the end of 2026, so we have referred to the BPG edition that we implemented.
| Organization Name | Regional Municipality of Peel |
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