Speakers
Description
William Osler Health System (Osler) and the Daphne Cockwell School of Nursing (DCSN), Toronto Metropolitan University, both Registered Nursing Association Ontario (RNAO) Best Practice Spotlight Organizations have initiated a People-Centred Care (PCC) Academic- Practice Partnership (APP), with integration across practice, education and research. This unique collaboration demonstrates the value of partnership in closing clinical/academic practice gaps in best practice guideline implementation. Specifically, DCSN and Osler have aligned PCC curriculum with creating a learning environment on two hospital designated education units, to support both didactic and experiential learning for undergraduate nursing students. Osler will build on its existing 2024–2029 Strategic Plan: Going Beyond for our People and Communities, Accreditation Canada, Exemplary Status (2025), as well as a PCC hospital infrastructure and resources, including a Director of PCC and Health Justice, a PCC Committee and Champions.
To support and demonstrate the success of the APP, an evaluation plan will include both clinical and academic NQuire indicators. The current clinical focus at Osler on the PCC best practice guideline has demonstrated stable complaint ratios and improvement in patient experience of empathy and involvement in care metrics. The APP will also include assessing PCC implementation within academic settings with an aim to establish standardized indicators that can be applied across nursing curricula globally. Through this work, academic and practice partners are creating opportunities to align educational preparation, evidence-based practice implementation, and patient experience improvement measurement.
This concurrent session will showcase how an academic-practice partnership can accelerate implementation, evaluation, and sustainability of PCC within an acute care community hospital and build confidence and PCC awareness, knowledge and skills for preceptors and future registered nurses. Presenters will discuss the development of a shared vision, implementation roadmap, lessons learned, indicator selection and practical strategies for organizations seeking to strengthen PCC across both practice and academic environments.
What RNAO BPG or tool/toolkit is your abstract related to?
People-Centred Care
Author(s) Credentials and Title
Donald Rose, RN, PhD, Associate Professor and Co-Director, Daphne Cockwell School of Nursing, Toronto Metropolitan University
Elaine Santa Mina, RN, PhD, Associate Professor and Co-Director, Daphne Cockwell School of Nursing, Toronto Metropolitan University
Mary Jane McNally, RN, MN, Chief Patient Experience Officer
Yasir Khalid, MRT (T), M.Sc., CP, CRM, CPXP, Director, People-Centred Care and Health Justice
| Organization Name | William Osler Health System and Toronto Metropolitan University |
|---|
